Once a company identifies its vision and mission, it can then start building towards a future-state culture. The key impact area for this is at the supervisor level, which is ironically where the least amount of training and preparation occurs.
Here it is a balance between management and leadership. Management is focused and result-oriented…delegating, tracking milestones and project plans; solving problems, and motivating and mentoring employees. Leadership is process-oriented…determining how the work gets done; building relationships through connecting and aligning; and empowering.
Supervisors have the opportunity to help employees become better people.
Are your supervisors well aligned, coached, trained?
