Ken Conley from Ken Blanchard Company highlighted how trust is gained and lost.
Trust is Gained when one:
- Is competent
- Has track record of success
- Is honest and ethical
- Admits mistakes
- Listens with intent to be influenced
- Asks and receives feedback
- Walks the talk – is consistent in word & deed
- Follows “Do what you will say you will do”
Trust is Lost when one:
- Does not follow through on commitments
- Is Unorganized / unresponsive
- Is Unfair / plays favorites
- Does not recognize / reward other’s contributions
- Hoards information
- Gossips
- Does not develop skills for individual roles
- Avoids conflict / does not hold others accountable
Do colleagues trust you?
