According to a 2011 Cornell study, the HR metrics used to study effectiveness include:
- 58% internal customer surveys
- 34% HR costs/cost ratio
- 29% Turnover/retention
- 21% Performance against Key Performance Indicators (KPI’s)
- 20% Recruiting efficiency
- 18% Employee engagement
- 12% People costs
- 5% HR process completion
Besides measuring performance at 21%, none of these are very exciting. While they all tell some of the story, I believe that a) the lack of data, and b) the lack of data crunching capabilities – limit the CHRO’s information and knowledge to make strategic decisions.
With Oracle promoting their “Fusion Human Capital Management” (based on acquiring Taleo), and SAP’s purchase of SuccessFactors/Plateau, I hope that these CHRO metric limitations are short-lived.
How do you measure your People Performance?
