A while back, I had breakfast with the CEO of the Heart Hospital of Austin, David Laird. His hospital has increased their employee engagement and customer satisfaction to top levels, as well as improved their performance [rated #1 hospital to have a heart attack, due to the superb care].
He shared his leadership philosophies with me:
* WIN (What’s Important Now): Do not dwell on the past or focus on the future
* Lead with a Pure Heart: Be transparent and keep followers’ best interests in mind
* Strive to Outperform [Not Perfection]: Master the skills needed for your industry
* Have a Strong Work Ethic: More important than good intentions
* Mistakes Happen: Fix them, even if no one is watching
Are you “WIN”ning?
