A VP Sales told me about his organization reading, “The Leak Is In Your End of the Boat” by Jay Galbraith. His take-away:
Organizations with silos tend to create excuses, as they do not deal with company issues. Instead, they place blame towards another business unit, creating mistrust across the organization.
- To counter this, take responsibility: See it, own it, solve it, do it.
- A question to ask internally, is it above or below the line?
- Victor (ownership, accountable, responsible) or
- Victim (blame, excuses, denial)
- A question to ask internally, is it above or below the line?
When ebay was hacked a a while back, their leaders made a decision to reset all customer passwords. They made that decision in 4 hours. Even though it was a costly decision (months later, they only had 70% of their users back), the leadership took responsibility and made an immediate decision to protect their customers.
Where’s the responsibility leak at your company?
