To create a consistently strong, value-creating revenue growth – there has to be a good organizational execution in operations. In today’s business environment, there are significant changes to operating models:
- Lean – streamline processes, continuous improvement
- Digitization – customer self-service experience
- Automation – replace human tasks with robots / artificial intelligence
- Analytics – intelligence / insights for decision making
- Outsourcing – focus on core competence by labor arbitrage to improve cost efficiency
(Source: McKinsey)
What operating model change is your organization making?
