Peter Senge described a learning culture company as an “organization where people continually expand their capacity to create the results they truly desire, where new and expansive patterns of thinking are nurtured, where collective aspiration is set free and where people are continually learning to see the whole together.” Nobel Prize winner James Heckman found…
Does your company provide good customer service? They say that for every one customer complaint, there are 25-30 unhappy clients. John Donohoe, CEO of eBay, tied 10% of senior management’s compensation to Net Promoter Score improvement. The Net Promoter Score, developed by Bain consultant Fred Reichheld, is a simple way to be proactive about identifying…
Ideology is a broadly held system of beliefs….an identifiable intellectual movement with specific positions on a range of topics. Personal values are more idiosyncratic than those derived from an ideology, but represent a desire to govern from principle and policy. The personalization of the Internet by search engines decreases the likelihood of finding information that…
The purpose of coaching is to provide self-awareness, especially about one’s blind spots so that they are not in denial about their weaknesses. Strengths can serve as a foundation for future career opportunities; individuals need to listen to feedback, accept it and act on it in order to grow into future jobs. When implementing a…
59% of Americans say they would choose a different career if they could do it over again. Why? People are likely to do their very best – higher engagement and finding meaning in their work – when they have an opportunity to play to their strengths. My hypothesis is that their careers are not aligned…
In the 90’s, Dell beat competitors with supply chain efficiency; however, their competitors were able to copy this competitive advantage to the point that it became a market expectation. Apple turns its inventory over every 5 days; Dell every 10 days and Samsung every 21 days. Wal-Mart is known for its use of technology when…
Oracle President Mark Hurd said that executives can use HR-related intelligence to: help make better business decisions, shape the future of their organization, and improve the bottom line. He said we need to use data to make fact-based decisions about hiring, talent management and succession to drive strategic growth. Essentially, effective organizations provide leaders with…
Customization results in variability, which is wasteful and time consuming. Standardized processes accomplish: Compliance: protect your company and your people globally and locallyConsistency: cut costs as efficiency and mobility improveCapability: improve workforce performance Complementing a standardized process is a comprehensive technology solution. This provides system-wide efficiencies by sharing common data across every part of an organization. However, what commonly happens…
Companies are operationalizing global distributed processes — which involves breaking up and distributing across nations and locations what were once tightly integrated tasks. The new operating model is to conduct the work where the best expertise exists at the lowest possible costs. By doing this, a company can:a) exploit time zone variations to operate 24/7…
A few years ago, the popular term was that BRIC (Brazil, Russia, India and China) was where the future growth opportunities were.Today, most of the popular press is only focused on two of these: India and China. China grew 10% annually the last 4 years. India’s real GDP grew 8% annually; however, Brazil is only at half…
